Frequently Asked Questions



  • 1.General
  • What is the price of your service?
    Lyle20-02-2017
    6% of the money we collect for you.
    Our billing associates are also paid based upon the money we collect for you.
  • Why should I use your Billing Service?
    Lyle21-02-2017
    • Lower your operating costs
      • Only $6000/year for every $100,000/year in collections, no per transaction fee, no per claim fee, if we don’t collect, you don’t pay.   That pro rates to $500/month.
    • Eliminate Billing Staff Turnover Issues
      • Cash Flow
      • Training
      • Hiring new staff
    • You have full real time access to the patient billing system.
      • Patient Lookup / Account Balance
      • Scheduling
      • Reporting
      • Remote Access (from your office, home or anywhere you have internet access)
    • We are uniquely qualified to provide this service because we have over twenty five years of experience in billing for health care professionals. We own, write and maintain the software used for billing.
    • Our professional billing staff works on a contract basis and is thus motivated to provide the best service for you.
    • Because we are a software vendor, we have inside contacts with electronic claims clearing houses and insurance carriers to help resolve any billing issues.
    • Since we have direct control over the software, we can provide any optional ad hoc reporting that you need.
    • Patient billing data is securely and redundantly backed up daily.
    • Software is cloud hosted and available for you to access patient accounts 24/7
  • Can my office continue to use Electronic Funds Transfer
    Lyle19-02-2017
    Yes - your methods of receiving payments from insurance companies and private individuals will not change when using our service
  • Will you bill my claims electronically
    Lyle19-02-2017
    Yes,. We can submit claims to any Insurance Company or Clearing House which will accept the 837 electronic claim format.
  • Does my office have access to the patient accounts.
    Lyle20-02-2017
    Yes, your office has 24/7/365 access to our PBClinic software from any place that has internet access.
  • Who is responsible for maintaining a backup of my patient accounts?
    Lyle20-02-2017
    The database holding your patient accounts is redundantly backed up to two separate cloud server sites.  We schedule and monitor this backups.
  • Will your service interface to my EMR system
    Lyle20-02-2017
    We offer interfacing to EMR systems using the industry standard HL7 protocol.  There is a small monthly fee for this feature.